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Quick help

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I can't join the live class. It says access denied.
Join with the same email you enrolled with and use Chrome or Edge. Links open 10 minutes before the class. If you still see access denied, raise an Urgent ticket with your batch name and the class time.
I can see the class but there is no audio or my mic does not work.
Allow microphone and speaker access in the browser address bar, close other apps using the mic, then rejoin. Test with headphones. Still silent? Note your device and browser in a ticket.
I missed a live class. Where is it?
Live sessions appear on the Recording portal within 3 hours of the class ending. Sign in there with the same email.
A recording will not play or keeps buffering.
Lower the quality to 480p under the gear icon, close other tabs and try another browser. If only one lecture fails, send us its title and module in a ticket.
A recording is missing from my course.
New recordings are uploaded within 3 hours of class. Older ones may sit under a different module. If it is still missing after a day, raise a ticket with the class date.
I can't sign in to the lab portal.
The lab portal has its own password, separate from the live class and recording portals. Use “Forgot password” on the lab sign-in page. Lab access opens after your first fee instalment clears.
My lab slot shows as full or my environment will not start.
Wait two minutes and refresh, since stuck environments reset automatically. If a confirmed slot still shows full, raise a High ticket with your booking confirmation.
I was charged twice for my fee. What now?
Do not pay again. Raise a ticket with the transaction IDs or a screenshot of the bank message. Duplicate charges are refunded to the original method in 5–7 working days after we verify.
I paid but a portal still shows as locked.
Access unlocks within 30 minutes of a successful payment on all three portals. Sign out and in once. After an hour, raise a ticket with your receipt.
My name is misspelt on the certificate.
Raise a ticket with a photo of your government ID. Corrections are re-issued as a PDF within 3 working days at no charge.

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