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Stuck? Get a ticket number and an answer.

Trouble with the live class portal, recordings, labs or fees? Whether you send it by form, email or WhatsApp, it becomes a ticket like SUP-24018 with a named person on it and a reply in your inbox.

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Your classes run on three portals, each with its own sign-in. Pick one for the quick fixes first.

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Tell us what went wrong.

  1. 1

    Fill in the form
    Describe what you see on screen and attach a screenshot of the error if you can.

  2. 2

    Get your number
    A ticket number appears right away and is emailed to you.

  3. 3

    Hear back
    Our team works on it and replies by email. When it is fixed, you get a mail saying it is resolved.

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Quick help

All answers

Many issues take two minutes to fix without a ticket.

I can't join the live class. It says access denied.
Join with the same email you enrolled with and use Chrome or Edge. Links open 10 minutes before the class. If you still see access denied, raise an Urgent ticket with your batch name and the class time.
I can see the class but there is no audio or my mic does not work.
Allow microphone and speaker access in the browser address bar, close other apps using the mic, then rejoin. Test with headphones. Still silent? Note your device and browser in a ticket.
I missed a live class. Where is it?
Live sessions appear on the Recording portal within 3 hours of the class ending. Sign in there with the same email.
A recording will not play or keeps buffering.
Lower the quality to 480p under the gear icon, close other tabs and try another browser. If only one lecture fails, send us its title and module in a ticket.
A recording is missing from my course.
New recordings are uploaded within 3 hours of class. Older ones may sit under a different module. If it is still missing after a day, raise a ticket with the class date.

Still stuck? Open a ticket.

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